Free shipping will be provided for all orders above $50.

For local orders below $50, there will be a shipping fee of $5.

Please allow for 2 – 3 business days to pack and dispatch your parcel after an order is confirmed.

Once your order have been dispatched, you will be updated with a tracking number via email. You should receive your item 2 – 3 business days after it is sent out.

The time taken for delivery may take longer (than timing stated above) during sales periods, festive seasons and public holidays. We will do our best to ensure you get your orders as soon as possible.

Other Enquiries

Please email us at support@fitmonkie.com if you have any other questions and we will get back to you as soon as possible!

Free shipping will be provided for all orders above $150 - 200 depending on location

For international orders, a flat delivery fee will be charged based on your location

• Hong Kong, Taiwan, Malaysia, Thailand and Indonesia: $10 (Free shipping above $150)
  
• Japan, Korea, Philippines, Brunei and Vietnam: $20 (Free shipping above $200)
• New Zealand, Australia: $30 (Free shipping above $200)
• Rest of the world: $50 (Free shipping above $200)

Once your order have been dispatched, you will be updated with a tracking number via email. You should receive your item within 14 business days depending on the location.

The time taken for delivery may take longer (than timing stated above) during sales periods, festive seasons and public holidays. We will do our best to ensure you get your orders as soon as possible.

International orders may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient; FitMonkie has no control over these charges, nor can we predict what they may be.

Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Other Enquiries

Please email us at support@fitmonkie.com if you have any other questions and we will get back to you as soon as possible!

We do not have a self-collection point at the moment. All orders will be delivered right to your doorstep with a tracking number provided.

Free shipping will be provided for all local orders above $50. (shipping fee of $5 applies otherwise)

Free shipping will be provided for all international orders above $150. (refer to International Shipping section for shipping fee)

To track your order, please click here

Simply key in your Tracking ID (sent to you via email after order confirmation) and click on "Track Parcel" to find out where your parcel is in real time!

If you have not received your order, you can check on the delivery status here. Simply key in your tracking number and click on "Track Parcel".

If you have not received your tracking number or the delivery has shown to be completed, please send us an email at support@fitmonkie.com and we will be glad to help you.

Delivery attempts will be made up to 2 times with no additional charge. Upon the 2nd failed attempt, the parcel will be sent back to us.

A re-delivery rate of $5 will be charged for each re-delivery of returned parcel thereafter.

We accept returns for defective products within 14 days after the date of delivery. Please contact us at support@fitmonkie.com to facilitate the return.

The returned item should be unwashed, unworn with the original label tags and packaging included.

Refunds, subjected to a case by case basis, will be made in the form of store credits which can be used for your next purchase. All accepted refunds will be made within 7 business days from receipt of returns. You will be notified via email once the refund is successful.

Please note that no refunds or exchanges will be accepted for sale items. Shipping fees will also not be refunded.

We would be glad to do an exchange if the item that you want is still in stock.

The exchanged item should be unworn, unwashed with the original label tag and packaging. All exchanges are valid only for a period of 15 days after receipt of the initial item. Please note that item must be received by us on the 15th day, for the Exchange Process to be valid. 

For our resistance bands covered under lifetime warranty, it is limited to a maximum of 2 individual bands.

Do note that all shipping costs to send the product back to us will be borne by the customer.

 Address: 21, Toh Guan Road East, #06-01. Room E
Building: Toh Guan Center
Postal Code: Singapore 608609

We strongly advise that all returns/exchanges to be shipped via registered mail or any mail with tracking to our office address. We will strictly not be responsible for any lost or misplaced mails if delivered in other methods.

Once your package is received, we will be sending you an email confirmation. Returns are processed within 2 - 3 working days after receipt of item, and will be sent out within 2 - 3 business days.

For all first-time customers, courier fees (SGD 5 - local) to deliver the new item will be waived off.

Subsequent size/item exchanges will be subjected to a courier fee of SGD 5, to ensure safe delivery of the new item from our warehouse, to you. 

Please email us at support@fitmonkie.com to check on stock availability.

Yes, our size guide is available on each product page.

You can learn more here

If you have any other questions about sizing, please drop us a message via any of the channels and we will be glad to help you.

Email: support@fitmonkie.com

Instagram: @fitmonkie.official

Facebook: @fitmonkie

Resistance bands covered under our lifetime warranty is limited up to two bands per customer.

This exchange can be made regardless of when the purchase is made.

For example : If 2 out of 4 bands in a set has snapped, a replacement of both bands would utilise the lifetime warranty.

In order to dispatch the replacement bands, please send over the damaged bands to us. We will send you the replacement bands after receiving it. Further instructions will be provided via email.

Snapped bands will be recycled for production, and this measure is also to prevent misuse of the lifetime warranty.

For any further queries, do feel free to reach out to our customer service officer at support@fitmonkie.com.

Gift Cards purchased online at www.fitmonkie.com will be sent electronically to your recipient of choice via email.

Terms of Use

1) Gift Cards are valid for 1 year, from the date of delivery.

2) Gift Cards can’t be returned or refunded after purchase.

3) There will be no replacement of the Gift Card if it's lost, stolen or destroyed.

4 ) Gift Cards are non-refundable, non-extensible, non-exchangeable for cash.

5) Gift Cards are redeemable on merchandise at www.fitmonkie.com

6) Fitmonkie reserves the right to refuse, cancel or hold for review any Gift Cards for suspected fraud, mistakenly issued in an incorrect denomination, or for other violations of Gift Card policies.