Returns and Exchanges


How do I make a refund?

We accept returns for defective products within 14 days after the date of delivery. Please contact us at support@fitmonkie.com to facilitate the return.

The returned item should be unwashed, unworn with the original label tags and packaging included.

Refunds, subjected to a case by case basis, will be made in the form of store credits which can be used for your next purchase. All accepted refunds will be made within 7 business days from receipt of returns. You will be notified via email once the refund is successful.

Please note that no refunds or exchanges will be accepted for sale items. Shipping fees will also not be refunded.

Can I make an exchange?

We would be glad to do an exchange if the item that you want is still in stock.

The exchanged item should be unworn, unwashed with the original label tag and packaging. All exchanges are valid only for a period of 15 days after receipt of the initial item. Please note that item must be received by us on the 15th day, for the Exchange Process to be valid. 

For our resistance bands covered under lifetime warranty, it is limited to a maximum of 2 individual bands.

Do note that all shipping costs to send the product back to us will be borne by the customer.

 Address: 21, Toh Guan Road East, #06-01. Room E
Building: Toh Guan Center
Postal Code: Singapore 608609

We strongly advise that all returns/exchanges to be shipped via registered mail or any mail with tracking to our office address. We will strictly not be responsible for any lost or misplaced mails if delivered in other methods.

Once your package is received, we will be sending you an email confirmation. Returns are processed within 2 - 3 working days after receipt of item, and will be sent out within 2 - 3 business days.

For all first-time customers, courier fees (SGD 5 - local) to deliver the new item will be waived off.

Subsequent size/item exchanges will be subjected to a courier fee of SGD 5, to ensure safe delivery of the new item from our warehouse, to you. 

 

Please email us at support@fitmonkie.com to check on stock availability.