Returns & Exchanges

Note: Returns on non-defected items for cash refunds are strictly not accepted.

Exchanged item can be of another design/color. If the price of the exchanged item is lower, the difference will not be refunded. If the price of the exchanged item is higher, the difference will be charged. Exchanges are subject to stock availability. 

For returns or exchanges to be valid:

• Items must be in its original condition and packaging, with label tags attached. (Swim bottoms must additionally be unworn with hygiene liners still attached)
  

Items not valid for return/exchange:

• Sale items
• Exchanges based on print preference for #MadeDifferent designs. By purchasing from this collection, you acknowledge that your print is unique, giving it a one of a kind beauty, and may differ from the website images shown. 

For returns/exchanges via store visit:

• An email request must be submitted to support@fitmonkie.com within 15 days of receiving your order.
  

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For returns/exchanges via mail:

• An email request must be submitted to support@fitmonkie.com within 15 days of receiving your order.

If this is your first purchase, we will process a 1-to-1 exchange so you can get the right fit. ☺️ Cost of shipping the new item to you is waived off for local orders.

From your second purchase onwards, we only accept returns which will be refunded in the form of store credits. Shipping costs to and fro will be borne by the customer.

Registered/tracked mail to return the item is strongly recommended as we are not responsible for any lost or misplaced mails delivered through other methods.

We will provide email confirmation of the received item. Subsequently, do allow 2-6 business days for the new item to be delivered to you for exchanges. For returns, do allow up to 7 business days for the store credits to be issued. 

Store credits validity

Store credits expire in 3 months from its date of issue.